Effective Date: 14/04/2025

This Shipping & Handling Policy is intended to provide customers with clear and transparent information regarding order fulfilment, shipping charges, delivery times, and responsibilities. It is issued in accordance with applicable laws and regulations of the Republic of Cyprus.

  1. SHIPPING COVERAGE At present, 5H On Time Distribution Ltd (“5H”, “we”, “us”, or “our”) only offers delivery services within the geographical territory of the Republic of Cyprus. Orders placed with delivery addresses outside of Cyprus cannot be processed.

We reserve the right to expand our shipping coverage in the future. Any such changes will be reflected in an updated version of this Policy.

  1. SHIPPING PARTNER All deliveries are handled through our designated logistics partner, Akis Express, which operates an established nationwide courier network across Cyprus. Deliveries are subject to Akis Express’s operational timelines and service availability.
  2. SHIPPING CHARGES Shipping charges vary depending on the delivery location and the nature of the order (including weight, volume, and packaging requirements). Customers will be notified of the applicable shipping charges during the checkout process prior to completing their transaction.

All shipping fees are displayed in Euro (€) and include applicable VAT where required by law.

  1. ESTIMATED DELIVERY TIMES Estimated delivery times are provided at checkout based on the destination and availability of the product. While we strive to ensure timely delivery, all delivery dates are estimates and are not guaranteed.

5H shall not be held liable for delays arising from factors outside its reasonable control, including but not limited to courier disruptions, adverse weather conditions, or force majeure events.

  1. ORDER PROCESSING AND CONFIRMATION Orders will be processed only after successful payment confirmation through our secure payment gateway, JCC Payment Systems Ltd. Customers must provide a valid credit or debit card at checkout in order to complete their transaction.

Once payment is verified, customers will receive an order confirmation via email, followed by shipping updates as the order is dispatched.

  1. RISK OF LOSS AND TITLE All products remain the property of 5H until full payment has been received and the products are handed over to Akis Express for delivery. Risk of loss passes to the customer upon confirmed delivery at the designated shipping address.

Customers are responsible for ensuring the accuracy of their delivery address and for making arrangements to receive the order.

  1. CONTACT INFORMATION For any inquiries regarding shipping, delivery status, or handling procedures, customers may contact us at:

5H On Time Distribution Ltd
Mias Milias 4, Nisou Industrial Estate, Nicosia, 2571, Cyprus
Email: info@5hontime.com.cy
Phone: +357 22610036

This policy shall be governed by and interpreted in accordance with the laws of the Republic of Cyprus. Any updates to this policy will be published on our website and shall take immediate effect upon publication.