Effective Date: 14/04/2025

5H On Time Distribution Ltd (“5H”, “we”, “us”, or “our”) is committed to protecting your personal data and processing it in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the applicable national data protection legislation of the Republic of Cyprus.

This Privacy Policy outlines the legal basis for data processing, the purposes for which personal data is collected, the rights of data subjects, and the safeguards in place to ensure the security and integrity of personal information processed via our website and eShop.

  1. WHO WE ARE 5H On Time Distribution Ltd is a private company limited by shares, registered in Cyprus under registration number HE244632. Our registered office is located at: Mias Milias 4, Nisou Industrial Estate, Nicosia, 2571, Cyprus

If you have any questions or wish to exercise your rights under applicable data protection law, please contact us at:

  1. CATEGORIES OF PERSONAL DATA COLLECTED We collect and process various categories of personal data, which may include:
  • Identification and Contact Data: Name, billing address, delivery address, email address, telephone number
  • Transactional Data: Purchase history, payment information, order details
  • Technical and Usage Data: IP address, browser type, device identifiers, browsing activity and session data
  • Marketing and Preference Data: Consent to receive marketing communications, user preferences, and survey responses

Personal data is collected directly from you through your interaction with our website and services, or indirectly through third-party service providers involved in payment processing and delivery.

  1. LEGAL BASIS FOR PROCESSING We rely on the following lawful bases under Article 6 of the GDPR to process your personal data:
  • Performance of a contract: For the execution and administration of purchase orders placed through our Platform
  • Compliance with a legal obligation: To fulfil obligations imposed by tax, consumer protection, and data protection laws
  • Legitimate interests: For fraud prevention, IT and network security, service improvement, and business administration
  • Consent: For marketing activities and where required under applicable law
  1. PURPOSES OF PROCESSING We process your personal data for the following purposes:
  • To process, fulfil and deliver your orders
  • To provide customer support and respond to inquiries
  • To comply with legal and regulatory obligations
  • To secure and maintain our IT systems and services
  • To inform you about updates, promotions, or changes to our services (if you have provided explicit consent)
  1. DATA DISCLOSURE AND RECIPIENTS We disclose personal data to the following categories of recipients, only to the extent necessary for the execution of the above purposes:
  • JCC Payment Systems Ltd, for secure processing of payments
  • Akis Express, for order fulfilment and last-mile delivery
  • IT service providers, hosting and website management partners

All third parties engaged by us are contractually bound to process your personal data in accordance with GDPR standards and solely on our instructions.

  1. INTERNATIONAL DATA TRANSFERS We do not currently transfer personal data to countries outside the European Economic Area (EEA). In the event that such transfers become necessary, we will ensure that adequate safeguards are in place as required by Articles 44–49 of the GDPR.
  2. DATA RETENTION We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. We may retain some data for a longer period if required to comply with legal obligations or for the establishment, exercise, or defence of legal claims.
  3. DATA SUBJECT RIGHTS Pursuant to Chapter III of the GDPR, you have the following rights in respect of your personal data:
  • Right of Access – to obtain confirmation as to whether or not personal data concerning you is being processed, and access to such data
  • Right to Rectification – to request correction of inaccurate or incomplete personal data
  • Right to Erasure – to request deletion of your personal data under certain conditions
  • Right to Restrict Processing – to request a temporary halt to the processing of your data
  • Right to Data Portability – to receive your data in a structured, commonly used, and machine-readable format
  • Right to Object – to object, on grounds relating to your particular situation, to processing based on legitimate interests
  • Right to Withdraw Consent – where processing is based on consent, to withdraw it at any time

Requests to exercise these rights should be submitted in writing to info@5hontime.com.cy . We will respond in accordance with applicable data protection laws.

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus (http://www.dataprotection.gov.cy).

  1. DATA SECURITY We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Access to personal data is restricted to employees, agents, and service providers who require such access for legitimate business purposes and who are bound by confidentiality obligations.

  1. COOKIES Our website uses cookies to enhance your browsing experience and to collect statistical data about website usage. You can manage cookie settings through your browser. For more information, please refer to our separate Cookie Policy.
  2. CHILDREN’S DATA Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data of minors.
  3. AUTOMATED DECISION-MAKING We do not engage in decision-making based solely on automated processing, including profiling, which produces legal or similarly significant effects concerning you.
  4. CHANGES TO THIS PRIVACY POLICY We reserve the right to update this Privacy Policy at any time to reflect changes in our data processing practices or applicable laws. The latest version will always be available on our website. We encourage you to review it periodically.

If you have any concerns regarding the processing of your personal data, please contact us at info@5hontime.com.cy . We are committed to resolving your queries in a timely and transparent manner.